Last updated: 6 May 2025

This Privacy Policy explains how The Crafty Keepsakes ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.thecraftykeepsakes.com (the "Site") or otherwise interact with us (collectively, the "Services"). This also applies to any purchases made via third-party platforms we use, such as Etsy.

By using our Services, you agree to the terms of this Privacy Policy.

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1. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality. The updated version will always be published on this page with the revised date.

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2. What Personal Information We Collect

We collect various types of personal information to fulfil orders, manage accounts, and provide a secure and personalised shopping experience. This may include:

• Contact details – name, email address, telephone number, postal address

• Order details – items purchased, personalisation information, billing/shipping details

• Account data – usernames, passwords, saved preferences

• Correspondence – emails or messages sent to us, including queries and complaints

• Usage data – IP address, device/browser type, browsing actions and patterns (via cookies)

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3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders, including personalised/custom items

• Communicate with you regarding your orders or account

• Improve and secure our website and services

• Send marketing emails (with your consent or where legally permitted)

• Meet legal, regulatory, and fraud prevention requirements

Custom/personalised order data (e.g. names or design details) is used solely to produce your items and provide customer support.

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4. Sharing Your Information

We only share your personal information when necessary, for example:

• Service providers – such as website hosting, payment processors, fulfilment companies, and email marketing tools

• Delivery partners – for dispatching your order

• Legal or regulatory authorities – when required by law or to enforce our rights

We do not sell your personal information to third parties.

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5. Cookies and Tracking

Our Site uses cookies and similar technologies to:

• Enable website functionality (e.g. log-in, shopping basket)

• Analyse website traffic and usage patterns

• Customise your experience and present relevant content

You can disable cookies in your browser settings, but this may impact functionality.

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6. Account Security

If you create an account on our Site, you are responsible for keeping your password confidential. Please notify us immediately at contact@thecraftykeepsakes.com if you suspect unauthorised access.

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7. Data Retention

We retain personal information for as long as necessary to:

• Fulfil your orders

• Maintain your customer account

• Handle queries and legal obligations

Personalisation data may be stored securely for reorders, replacements or support purposes.

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8. Your Rights

If you are based in the UK, EU or other relevant jurisdictions, you may have rights to:

• Access or rectify your personal data

• Request erasure of your data

• Object to or restrict processing

• Withdraw consent

• Request data portability

• Lodge a complaint with a data protection authority

To exercise any of your rights, contact us at contact@thecraftykeepsakes.com.

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9. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

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10. International Data Transfers

If you are located outside the UK, your personal information may be processed in countries that may not offer the same level of data protection. Where necessary, we implement safeguards such as standard contractual clauses to protect your data.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@thecraftykeepsakes.com
Address: 52 Upper Street, London, England, N1 0QH, United Kingdom

We are the data controller for the purposes of applicable data protection laws.